On Sun, Nov 29, 2009 at 03:20:14PM -0800, John David Chapman wrote: > OK, Lets take this step by step. > I?m John Chapman, and my Customer is Joe Bloggs. > So?. > I log in using my superuser account ?John Chapman?.
> I goto Configuration>Global>User Rights, and see that ?Joe Bloggs? rights > are only set to ?create ticket? and ?commentonticket?. Good. That?s what I > want. > BUT when I log into Joe Bloggs account he can do everything just like he is > a superuser. I don?t want Joe Bloggs to be able to do that :-( Now go to Configuration>Global>Group Rights and inspect the rights granted to Everyone and to Privileged. -- Eleanor J. (Piglet) Evans, [email protected] Customer Support, (212) 741-4400 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
