Re: [rt-users] Trying to auto include RTFM article based on tab click.

Thu, 03 Dec 2009 09:57:45 -0800 

On Thu, Dec 03, 2009 at 09:31:13AM -0800, William Graboyes wrote:
>    Hi List,
> 
>    I believe I have the proper method (or not).
> 
>    {$RT Host
>    
> name}/rt3/Ticket/Update.html?Action=Comment&id={$ticketNumber}&RTFM-Include-Article-Named={$article}
> 
>    Now when I include the desired article, I have a problem with the way it 
> is displaying in the
>    FSCK editor Such as Follows:

Does it work when using the normal RTFM inclusion method?

You also don't say what RT version you're running, and the FCKeditor
has had a number of bugfixes

-kevin

>    Hi <Requester Name>,
>    <br />
>    <br />Your request has been received and assigned to &lt;GroupName&gt;
>    <br />
>    <br />Thanks,
>    <br />Service Desk
>    <br />
> 
>    Is there an extra processing directive that is required to force this to 
> load first in the
>    "Source" portion of the FSCK editor?

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