On Thu, Dec 03, 2009 at 10:10:45AM -0800, William Graboyes wrote: > Currently testing on RT 3.8.6. > > When you type in the article number and hit `GO` it works as expected, > only when you are > wanting to include that article by default (maybe there is a better way of > doing this?) does > it look like html source instead of wysiwyg.
You may need to also pass in FCKeditorEncoded=1 in the URL We escape quoted replies before the FCKeditor sees them, and the RTFM include looks like a quoted reply in this instance. If that doesn't solve it, I have no idea without digging. -kevin > On Thu, Dec 3, 2009 at 9:57 AM, Kevin Falcone > <[1]falc...@bestpractical.com> wrote: > > On Thu, Dec 03, 2009 at 09:31:13AM -0800, William Graboyes wrote: > > Hi List, > > > > I believe I have the proper method (or not). > > > > {$RT Host > > > > name}/rt3/Ticket/Update.html?Action=Comment&id={$ticketNumber}&RTFM-Include-Article-Named={$article} > > > > Now when I include the desired article, I have a problem with the way > it is displaying in > the > > FSCK editor Such as Follows: > > Does it work when using the normal RTFM inclusion method? > > You also don't say what RT version you're running, and the FCKeditor > has had a number of bugfixes > -kevin > > Hi <Requester Name>, > > <br /> > > <br />Your request has been received and assigned to <GroupName> > > <br /> > > <br />Thanks, > > <br />Service Desk > > <br /> > > > > Is there an extra processing directive that is required to force this > to load first in the > > "Source" portion of the FSCK editor?
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