Kevin, Some days I would forget my head if it weren't bolted to my neck.
Currently testing on RT 3.8.6. When you type in the article number and hit `GO` it works as expected, only when you are wanting to include that article by default (maybe there is a better way of doing this?) does it look like html source instead of wysiwyg. Thanks, Bill On Thu, Dec 3, 2009 at 9:57 AM, Kevin Falcone <falc...@bestpractical.com>wrote: > On Thu, Dec 03, 2009 at 09:31:13AM -0800, William Graboyes wrote: > > Hi List, > > > > I believe I have the proper method (or not). > > > > {$RT Host > > > > name}/rt3/Ticket/Update.html?Action=Comment&id={$ticketNumber}&RTFM-Include-Article-Named={$article} > > > > Now when I include the desired article, I have a problem with the way > it is displaying in the > > FSCK editor Such as Follows: > > Does it work when using the normal RTFM inclusion method? > > You also don't say what RT version you're running, and the FCKeditor > has had a number of bugfixes > > -kevin > > > Hi <Requester Name>, > > <br /> > > <br />Your request has been received and assigned to <GroupName> > > <br /> > > <br />Thanks, > > <br />Service Desk > > <br /> > > > > Is there an extra processing directive that is required to force this > to load first in the > > "Source" portion of the FSCK editor? > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com