I currently have permissions set on tickets such that only the ticket owner has the ModifyTicket right. If I create a ticket, and on the ticket creation screen set someone as AdminCC, and submit the ticket, the ticket is successfully created but I get a permission denied error on adding the AdminCC. I'm not sure if this is a bug or a feature...I would think that a privileged user creating a ticket should be able to set an AdminCC (for a manager or someone else who wishes to follow the ticket details), but the order in which RT creates the ticket prevents that from working (ticket created, then a separate transaction to add the AdminCC). This problem does not exist when adding a normal CC on ticket creation. If I create the ticket with myself as the owner, it does allow me to set AdminCC, but in our setup a privileged user (as a member of one particular group) does not have ownership permissions in all the queues, but we do have create ticket permissions in other queues.
Any ideas if there's a way around this? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
