On Fri, 04 Dec 2009 08:25:55 -0800, "Ken Crocker" <[email protected]> said: > Suffer me this and try putting the person you want as AdminCc in the PC > Support group OR allow the Net Support group to have the same rights as > the PC Support group for that queue. Then try setting the AdminCc. My > reasoning is that if the role AdminCc has rights to a queue and you are > assigning the role AdminCc to a person that does not have the particular > rights as AdminCc in that queue, it will not accept the assignment. Just > try it and let me know.
Added WatchAsAdminCC and ReplyToTicket explicitly for the user I'm trying to set as the AdminCC in the PC queue, and it still won't let me. * Ticket 540 created in queue 'PC' * Couldn't set AdminCc watcher: Permission Denied (normally ReplyToTicket is granted only to the ticket owner) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
