Nick,
Suffer me this and try putting the person you want as AdminCc in the PC
Support group OR allow the Net Support group to have the same rights as
the PC Support group for that queue. Then try setting the AdminCc. My
reasoning is that if the role AdminCc has rights to a queue and you are
assigning the role AdminCc to a person that does not have the particular
rights as AdminCc in that queue, it will not accept the assignment. Just
try it and let me know.
Kenn
LBNL
On 12/3/2009 4:13 PM, Nick Kartsioukas wrote:
On Thu, 03 Dec 2009 15:58:47 -0800, "Ken Crocker" <kfcroc...@lbl.gov>
said:
Is the person you are trying to set as AdminCc also in the PC Support
group?
No, they are a member of the Net Support group, but they do have Watch
and WatchAsAdminCC in the PC Support queue.
What rights are set for Privileged users in the Net Support group?
I'm not sure I understand...anyone I've told RT "Let this user be
granted rights to" is a Privileged user, correct? So telling RT to give
Watch and WatchAsAdminCC to Privileged users should apply to all who
have that box checked, regardless of the group they're a member of.
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