Nick,
Also, try granting "ReplytoTicket" for all privileged either Globally or
in that queue.
Kenn
LBNL
On 12/3/2009 4:13 PM, Nick Kartsioukas wrote:
On Thu, 03 Dec 2009 15:58:47 -0800, "Ken Crocker" <kfcroc...@lbl.gov>
said:
Is the person you are trying to set as AdminCc also in the PC Support
group?
No, they are a member of the Net Support group, but they do have Watch
and WatchAsAdminCC in the PC Support queue.
What rights are set for Privileged users in the Net Support group?
I'm not sure I understand...anyone I've told RT "Let this user be
granted rights to" is a Privileged user, correct? So telling RT to give
Watch and WatchAsAdminCC to Privileged users should apply to all who
have that box checked, regardless of the group they're a member of.
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