LB, There is alot of info you're not giving us. Like, when you say "open", does that mean they are "owners"? To "open" a ticket, you must change the status and therefore they have the "ModifyTicket" right. In most installations I've seen, they only allow the "owner" to Modify a ticket because it keeps users from changing things on a ticket without others knowing, so your workflow info is important. Also, are all these tickets in the same Queue? Another thing, what notification scrips are there at the Global/Queue level?
Kenn LBNL On 12/6/2009 10:41 PM, L B wrote: > Hello, > > I need to grant access to 10 different users (each one has his RT > account) to any ticket opened by one of them. They just want to have > access, not to receive emails, so adding them as admincc or requestor > in a scrip is not sufficient. > > Any idea regarding the best way to implement this ? > > Many thanks ! > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
