On Tue, Dec 08, 2009 at 09:09:15AM +0100, Brot Stéphane wrote: > Hello, > > We have a support web form that send e-mails. These e-mails come always with > the same 'generic' sender address. But the e-mail address of the requestor is > in the body of the e-mail. I would like to manage these support requests with > RT. > > Would it be possible to check/autocreate user according to some text of the > body of the e-mail instead of the sender e-mail address ? > > RT is such a 'beast', I don't know where to start from. Any hint about where > the 'magic' of user autocreation takes place ?
You can use RT-Extension-ExtractCustomFieldValues to match the real email address and then load the user and make them the requestor of the ticket. -kevin
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