Help me,Its quite urgent On Mon, Dec 7, 2009 at 9:48 PM, <rt-users-requ...@lists.bestpractical.com>wrote:
> Send RT-Users mailing list submissions to > rt-users@lists.bestpractical.com > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > or, via email, send a message with subject or body 'help' to > rt-users-requ...@lists.bestpractical.com > > You can reach the person managing the list at > rt-users-ow...@lists.bestpractical.com > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of RT-Users digest..." > > > Today's Topics: > > 1. Change Simple search behavour to include all tickets content > by default as well as closed tickets (David Lane) > 2. Re: Change Simple search behavour to include all tickets > content by default as well as closed tickets (Emmanuel Lacour) > 3. Hyperlink in RT not working (Praveen C) > 4. Grant access to tickets to a group of people when created by > one of them (L B) > 5. Re: Help reverting RT 3.8.6 back to displaying username > instead of RealName (Kenneth Marshall) > 6. Re: Only showing a certain custom field when another custom > field has a certain value selected (Kevin Falcone) > 7. Re: Can I add more than one email address to a user? (within > user configuration) (Kevin Falcone) > 8. Innovation in RT (rifaqat zaheer) > 9. Re: Innovation in RT (Jesse Vincent) > 10. Re: Innovation in RT (Andy Millar) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Sun, 6 Dec 2009 17:14:29 -0100 > From: David Lane <d...@goodchoice.it> > Subject: [rt-users] Change Simple search behavour to include all > tickets content by default as well as closed tickets > To: rt-users@lists.bestpractical.com > Message-ID: > <b8c47b270912061014o786a0d02y7d945fe7c9a4a...@mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > I realise this will be sloooowww but i did it before with 3.6 and want to > do it again > > Google is being very unkind to me today and the archives are not helping > either > > I think my previous fix was ugly but I don't have access to the info - and > the new search tool will change whats required too > > The wiki makes mention of various ways to include resolved tickets but is > silent on the content search > > So to summarise I want the default behaviour to do > > Any content (fulltext) of any ticket of any status > > Thanks > > Dave > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > http://lists.bestpractical.com/pipermail/rt-users/attachments/20091206/ffaf34ac/attachment-0001.htm > > ------------------------------ > > Message: 2 > Date: Sun, 6 Dec 2009 20:25:39 +0100 > From: Emmanuel Lacour <elac...@easter-eggs.com> > Subject: Re: [rt-users] Change Simple search behavour to include all > tickets content by default as well as closed tickets > To: rt-users@lists.bestpractical.com > Message-ID: <20091206192539.gd4...@easter-eggs.com> > Content-Type: text/plain; charset=us-ascii > > On Sun, Dec 06, 2009 at 05:14:29PM -0100, David Lane wrote: > > I realise this will be sloooowww but i did it before with 3.6 and want > to > > do it again > > > > Google is being very unkind to me today and the archives are not helping > > either > > > > I think my previous fix was ugly but I don't have access to the info - > and > > the new search tool will change whats required too > > > > The wiki makes mention of various ways to include resolved tickets but is > > silent on the content search > > > > So to summarise I want the default behaviour to do > > > > Any content (fulltext) of any ticket of any status > > > > > you have to modify the method "QueryToSQL" in lib/RT/Search/Googleish.pm > for this. > > > > > ------------------------------ > > Message: 3 > Date: Mon, 7 Dec 2009 11:37:09 +0530 > From: Praveen C <praveen.v...@hotmail.com> > Subject: [rt-users] Hyperlink in RT not working > To: <rt-users@lists.bestpractical.com> > Message-ID: <blu104-w102e28a8c888a84038583190...@phx.gbl> > Content-Type: text/plain; charset="iso-8859-1" > > > Hi, > > I am not able to add hyperlink using RT web interface. If I add a hyperlink > using FCK editor, at the receiving end I am not able to see any hyperlinks. > I am getting a plain text mail without any hyperlinks. I have installed RT > 3.8 in Debian lenny > > Looking for your help > > Thanks in advance.. > > -Pravin- > > _________________________________________________________________ > New Windows 7: Simplify what you do everyday. Find the right PC for you. > http://windows.microsoft.com/shop > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > http://lists.bestpractical.com/pipermail/rt-users/attachments/20091207/8a2961fa/attachment-0001.htm > > ------------------------------ > > Message: 4 > Date: Mon, 7 Dec 2009 07:41:01 +0100 > From: L B <bertig...@gmail.com> > Subject: [rt-users] Grant access to tickets to a group of people when > created by one of them > To: rt-users <rt-users@lists.bestpractical.com> > Message-ID: > <da03fe3e0912062241r7f7ba4d7pfa03b9e56426f...@mail.gmail.com> > Content-Type: text/plain; charset=ISO-8859-1 > > Hello, > > I need to grant access to 10 different users (each one has his RT > account) to any ticket opened by one of them. They just want to have > access, not to receive emails, so adding them as admincc or requestor > in a scrip is not sufficient. > > Any idea regarding the best way to implement this ? > > Many thanks ! > -- > L.B. > > > ------------------------------ > > Message: 5 > Date: Mon, 7 Dec 2009 08:25:11 -0600 > From: Kenneth Marshall <k...@rice.edu> > Subject: Re: [rt-users] Help reverting RT 3.8.6 back to displaying > username instead of RealName > To: Aaron Guise <aa...@guise.net.nz> > Cc: rt-users@lists.bestpractical.com > Message-ID: <20091207142511.gq3...@it.is.rice.edu> > Content-Type: text/plain; charset=us-ascii > > On Sun, Dec 06, 2009 at 11:12:56PM +1300, Aaron Guise wrote: > > Hi, > > > > Just updated to RT 3.8.6, all looks well but on rt 3.8.0 all users were > > listed in select box and transaction history as username i.e aguise for > > myself. RT 3.8.6 is displaying the full name (Aaron Guise) . Our users > > are so used to the old format and they really want it back. Can someone > > point me to the file in which I can amend this? I found this snippet in > > RT_Config.pm and basically I need to find the procedure is so I can alter > it > > to get the username instead. > > > > Any help would be greatly appreciated. > > > > =item C<$UsernameFormat> > > > > This determines how user info is displayed. 'concise' will show one of > > either NickName, RealName, Name or EmailAddress, depending on what exists > > and whether the user is privileged or not. 'verbose' will show RealName > and > > EmailAddress. > > > > =cut > > > > Set($UsernameFormat, 'concise'); > > > > > > -- > > Regards, > > > > Aaron > > Hi Aaron, > > We had the same problem here. It was a bit odd that the old format > is not one of the options. Here are the changes we made for 3.8.5 > that will probably work in 3.8.6 as well: > > cp RTHOME/share/html/Elements/ShowUser -> local/html/Element/ShowUser > > Patch as follows: > > --- share/html/Elements/ShowUser 2009-10-13 12:24:43.000000000 -0500 > +++ local/html/Elements/ShowUser 2009-10-27 10:13:58.000000000 -0500 > @@ -60,6 +60,9 @@ > if ( $style eq 'concise' ) { > $m->comp( '/Elements/ShowUserConcise', User => $User ); > } > +elsif ( $style eq 'old' ) { > + $m->comp( '/Elements/ShowUserOld', User => $User ); > +} > else { $m->comp( '/Elements/ShowUserVerbose', User => $User ); } > </%INIT> > <%ARGS> > > and here is ShowUserOld: > > ------------------------ > <%INIT> > if ($User) { > my $printable; > if ( $User->EmailAddress && $User->EmailAddress ne $User->Name ) { > $printable = $User->Name . ' <' . $User->EmailAddress .'>'; > } > else { > $printable = $User->Name > || $User->EmailAddress > || $User->RealName > || $User->NickName; > } > $m->out( $m->interp->apply_escapes( $printable, 'h' ) ); > } > > </%INIT> > <%ARGS> > $User => undef > $Address => undef > </%ARGS> > ------------------------ > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: sa...@bestpractical.com > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > ------------------------------ > > Message: 6 > Date: Mon, 7 Dec 2009 10:48:52 -0500 > From: Kevin Falcone <falc...@bestpractical.com> > Subject: Re: [rt-users] Only showing a certain custom field when > another custom field has a certain value selected > To: rt-users@lists.bestpractical.com > Message-ID: <20091207154852.ge...@jibsheet.com> > Content-Type: text/plain; charset="us-ascii" > > On Fri, Dec 04, 2009 at 03:23:24PM -0500, Kyle McKinley wrote: > > I realize this is an open ended question here. I'm looking for a way to > > hide custom fields until necessitated by the choice of a value in > > another custom field. Is their a way to do this with Scrips or do I > > need to dig into the config files? Or is this some capability that > > hierarchal custom fields will provide when I upgrade at some point? So > > what I'm really getting at, is should I just wait till I upgrade. > Thanks! > > Hierarchical Custom Fields just allow you to change the options > available in Custom Field B based on your selection in Custom Field A. > > Hiding or showing CFs based on selection values would require custom > hacking. > > -kevin > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: not available > Type: application/pgp-signature > Size: 195 bytes > Desc: not available > Url : > http://lists.bestpractical.com/pipermail/rt-users/attachments/20091207/b7aefe7d/attachment-0001.pgp > > ------------------------------ > > Message: 7 > Date: Mon, 7 Dec 2009 10:56:39 -0500 > From: Kevin Falcone <falc...@bestpractical.com> > Subject: Re: [rt-users] Can I add more than one email address to a > user? (within user configuration) > To: rt-users@lists.bestpractical.com > Message-ID: <20091207155639.gf...@jibsheet.com> > Content-Type: text/plain; charset="us-ascii" > > On Sat, Dec 05, 2009 at 06:48:20AM -0800, John David Chapman wrote: > > > > Lets assume I have set up user Joe Bloggs. > > > > I added joe.blog...@example.com; joe.blog...@example.com as the email > with > > user configuration. > > > > However, RT only ever notifies joe.blog...@example.com > > You can't do this. > > You can have two users and use RT-Extension-MergeUsers to merge the > two and have RT look up the secondary address to find the primary > user. > > -kevin > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: not available > Type: application/pgp-signature > Size: 195 bytes > Desc: not available > Url : > http://lists.bestpractical.com/pipermail/rt-users/attachments/20091207/017faed7/attachment-0001.pgp > > ------------------------------ > > Message: 8 > Date: Mon, 7 Dec 2009 21:23:37 +0500 > From: rifaqat zaheer <rifaqat...@gmail.com> > Subject: [rt-users] Innovation in RT > To: rt-users@lists.bestpractical.com > Message-ID: > <e2cbad0b0912070823q6dd2cee5o43aea4ee034c...@mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > Respected sir! > > I completed the Project of generating an > email when an error comes in a switches and router using RT software. Now I > want something new in RT . There is scholarships program of RT software and > they are asking about the research proposal.Please guide me with your > valuable suggestions and advice about innovation in RT software, what I can > do extra customization in RT software so that based on it I can write my > research proposal.I need small research proposal in order to get some > idea.Sir kindly help me in this situation. > I shall be very thankful > > > > YOURS Obediently > Rifaqat Zaheer > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > http://lists.bestpractical.com/pipermail/rt-users/attachments/20091207/fa1545aa/attachment-0001.htm > > ------------------------------ > > Message: 9 > Date: Mon, 7 Dec 2009 11:35:21 -0500 > From: Jesse Vincent <je...@bestpractical.com> > Subject: Re: [rt-users] Innovation in RT > To: rifaqat zaheer <rifaqat...@gmail.com> > Cc: rt-users@lists.bestpractical.com > Message-ID: <20091207163521.gu32...@bestpractical.com> > Content-Type: text/plain; charset=us-ascii > > > > > On Mon, Dec 07, 2009 at 09:23:37PM +0500, rifaqat zaheer wrote: > > Respected sir! > > > > I completed the Project of generating an > > email when an error comes in a switches and router using RT software. Now > I > > want something new in RT . There is scholarships program of RT software > and > > they are asking about the research proposal.Please guide me with your > > valuable suggestions and advice about innovation in RT software, what I > can > > do extra customization in RT software so that based on it I can write my > > research proposal.I need small research proposal in order to get some > > idea.Sir kindly help me in this situation. > > I shall be very thankful > > Rifaqat, > > > Do they actually mean Request Tracker or are you perhaps looking at > Real-Time software? > > Best, > Jesse > > > > > > > YOURS Obediently > > Rifaqat Zaheer > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: sa...@bestpractical.com > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > -- > > > ------------------------------ > > Message: 10 > Date: Mon, 07 Dec 2009 16:48:11 +0000 > From: Andy Millar <a...@andymillar.co.uk> > Subject: Re: [rt-users] Innovation in RT > To: rt-users@lists.bestpractical.com > Message-ID: <1260204491.9585.73.ca...@millaralpt> > Content-Type: text/plain > > On Mon, 2009-12-07 at 21:23 +0500, rifaqat zaheer wrote: > > Respected sir! > ... > > I'm also confused as to why I've received this mail off-list as well. > > The mail has come from the same name and a different email address. > > Andy > > > ------------------------------ > > _______________________________________________ > RT-Users mailing list > RT-Users@lists.bestpractical.com > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > End of RT-Users Digest, Vol 69, Issue 18 > **************************************** >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com