Would that not be non-privileged users using the self-service module? They create their tickets and can only see tickets they have created. It's a non-privileged user so can't do much else.
**I am new to this as well so I might be completely wrong** From: [email protected] [mailto:[email protected]] On Behalf Of Ibrahim Harrani Sent: Wednesday, December 09, 2009 10:22 AM To: [email protected] Subject: [rt-users] see only own tickets Hi, I installed RT 3.8.4. I searched in documents etc but i could not find an answer about my following configuration: I want to create a queue for my customers about our one product support The customers will create a tickets on the same queue. But they should not see each other tickets. They must see only their created tickets. Can I do something like this in RT? Thanks. Ibrahim
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