On Wed, Dec 09, 2009 at 05:21:44PM +0200, Ibrahim Harrani wrote: > I want to create a queue for my customers about our one product support > The customers will create a tickets on the same queue. But they should not > see each other > tickets. They must see > only their created tickets. > > Can I do something like this in RT?
Make sure ShowTicket is only granted to your internal users and Requestors, not to a broad group of users (and as someone else suggested, investigate the SelfService UI) -kevin
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