Thank Jason, I removed user rights and granted only see queue and open ticket right. It seems that is OK.
Bye On Wed, Dec 9, 2009 at 5:32 PM, Jason Ledford <[email protected]> wrote: > Would that not be non-privileged users using the self-service module? > They create their tickets and can only see tickets they have created. It’s > a non-privileged user so can’t do much else. > > > > **I am new to this as well so I might be completely wrong** > > > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Ibrahim Harrani > *Sent:* Wednesday, December 09, 2009 10:22 AM > *To:* [email protected] > *Subject:* [rt-users] see only own tickets > > > > Hi, > > I installed RT 3.8.4. > I searched in documents etc but i could not find an answer about my > following configuration: > I want to create a queue for my customers about our one product support > The customers will create a tickets on the same queue. But they should not > see each other tickets. They must see > only their created tickets. > > Can I do something like this in RT? > > Thanks. > Ibrahim >
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