On Wed, Dec 09, 2009 at 03:59:04PM +0000, [email protected] wrote: > I am creating a new queue in my RT (3.8.5) system. As users will be sending a > fair amount of attachments, I would like to strip the outgoing emails of > these attachments in order to keep their mailbox size low. So users will > still get email for any comments/correspondences but not the attachments. > Is there any way that RT can strip the attachments of outgoing mail for a > specific queue? > Does anyone know if this is possible in any way? > > I was thinking maybe I can achieve this by modifying the system queue scrips > (that are : "on action" Notify "someone"), but don't really know how if it is > possible or how to achieve this.
Create per-queue templates for the Correspondence/Comment-related templates (depending on exactly which people you don't want to receive attachments) by copying the template content from the global templates of the same name, and remove the RT-Attach-Message: yes line from them. You shouldn't need to modify the scrips as long as you name the per-queue templates after the global ones, so they will automatically override them, I believe. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford
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