On Thu, Dec 10, 2009 at 01:42:40PM -0500, Jason Ledford wrote: > I have just install the extract custom field module from cpan. I > have added the plugin to RT and I can see it from the System Config > page that shows it is loaded. There are no errors reported in the > log. When I go to create a new scrip, either global or in the > queue, I don't have the action Extract Custom Field. All the posts > and documentation I can find doesn't mention anything in between > those steps. What am I missing?
When you say "I can see it from the System Config page", do you see it in a) Loaded perl modules b) RT Config : core config : Plugins and c) Perl Include Paths (@INC)? If it's not in b), you need to add Set( @Plugins, qw(RT::Extension::ExtractCustomFieldValues) ); to your RT_SiteConfig.pm. -- Eleanor J. (Piglet) Evans, [email protected] Customer Support, (212) 741-4400 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
