Is that necessary if I installed it using: #cpan -i RT::Extension::ExtractCustomFieldValues
And for the other response, going to Tools, System Configuration, it is showing up in all 3 areas a) Loaded perl modules b) RT Config : core config : Plugins and c) Perl Include Paths (@INC) Thanks for the help. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kevin Falcone Sent: Thursday, December 10, 2009 2:00 PM To: [email protected] Subject: Re: [rt-users] Extractcustomfield missing scripaction On Thu, Dec 10, 2009 at 01:42:40PM -0500, Jason Ledford wrote: > I have just install the extract custom field module from cpan. I have > added the plugin to RT > and I can see it from the System Config page that shows it is loaded. > There are no errors > reported in the log. When I go to create a new scrip, either global or in > the queue, I don't > have the action Extract Custom Field. All the posts and documentation I > can find doesn't > mention anything in between those steps. What am I missing? Did you run this step? make initdb # first time only, not on upgrades -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
