HiI have a setup where RT is installed in specific server with it's own email system. And we have setup mails in such a way that my corporate group email id has one additional email as RT's email id, so the ticket is getting generated. In RT's email queue, the configured email address is from corporate's email. this is to hide mail system of RT.
Now, when RT sends any reply/notification, it show from address as corporate's email. Till now, we have anonymous access in our corporate email server, and things were working find.
But, due to spam attack, our IT team has disallowed anonymous access in our corporate email server, and made authentication compulsory. Due to this RT's emails are getting bounced and are not getting delivered to our corporate users.
Please let me know how to overcome this issue. FYI, setup details is as follows:RT: installed in Linux with postfix having email address as /<queues>@rt.corporate.co.in/
Corporate Mail: /<users>@corporate.com/ on Microsoft Exchange// Group Mail id corporate users to generate ticket: /[email protected]/ which forwards mail to /[email protected]/ RT Queue: [email protected] is aliased to RT queue using RT URL, and tickets getting generated in /it-admin/
Queue: it-admin, reply to address as /[email protected]/ Autoreply/Notifications configured as usualWhole setup was working fine. But, after enabling authentication in Exchange, it stopped working.
Regards, Jignesh
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