On Fri, Dec 11, 2009 at 01:37:56PM +0530, Jignesh Parmar wrote: > Hi > > I have a setup where RT is installed in specific server with it's own email > system. > And we have setup mails in such a way that my corporate group email id has > one additional email as RT's email id, so the ticket is getting generated. > In RT's email queue, the configured email address is from corporate's > email. this is to hide mail system of RT. > > Now, when RT sends any reply/notification, it show from address as > corporate's email. > Till now, we have anonymous access in our corporate email server, and > things were working find. > > But, due to spam attack, our IT team has disallowed anonymous access in our > corporate email server, and made authentication compulsory. > Due to this RT's emails are getting bounced and are not getting delivered > to our corporate users. > > Please let me know how to overcome this issue. > > FYI, setup details is as follows: > RT: installed in Linux with postfix having email address as > /<queues>@rt.corporate.co.in/ > Corporate Mail: /<users>@corporate.com/ on Microsoft Exchange > // Group Mail id corporate users to generate ticket: > /[email protected]/ which forwards mail to > /[email protected]/ > RT Queue: [email protected] is aliased to RT queue using RT > URL, and tickets getting generated in /it-admin/ > Queue: it-admin, reply to address as /[email protected]/ > Autoreply/Notifications configured as usual > Whole setup was working fine. But, after enabling authentication in > Exchange, it stopped working. > > > Regards, > Jignesh > Look in the postfix documentation at the SASL_README to see how to enable the client side SMTP AUTH support and use that to send authenticated mail.
Regards, Ken _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
