Hi everyone,
I'm upgrading from 3.6.1 to 3.8.6, and having (until now) just a last bug :
I had a scrip that was doing the following : if a ticket has been rejected,
then email the user so that he knows about it.
This was made like this :
Condition : On Status Change
Action : Notify requestor, CCs, and AdminCCs
Template : GlobalTemplate : Reject
Stage : Transaction Create
Custon Condition :
if ( $Ticket->Status eq "rejected") { return 1; }
return 0;
So, this works perfectly in the "old" setup (3.6.1).
But in 3.8.6, every time the status of the ticket changes (open, solved,
closed, etc...), the Requestor receives a "ticket rejected" notice.
Has anything changed between the 2 versions ? Did I miss something else ?
Thanks in advance for your help
Nicolas
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