Nicolas,
Try this:
# Custom Condition
#
my $trans = $self->TransactionObj;
return ($trans->Type eq "Status" &&
$trans->NewValue eq "rejected");
Kenn
LBNL
On 12/11/2009 1:47 AM, Nicolas GUIOT wrote:
> Hi everyone,
>
> I'm upgrading from 3.6.1 to 3.8.6, and having (until now) just a last bug :
>
> I had a scrip that was doing the following : if a ticket has been rejected,
> then email the user so that he knows about it.
>
> This was made like this :
>
> Condition : On Status Change
> Action : Notify requestor, CCs, and AdminCCs
> Template : GlobalTemplate : Reject
> Stage : Transaction Create
>
> Custon Condition :
> if ( $Ticket->Status eq "rejected") { return 1; }
> return 0;
>
> So, this works perfectly in the "old" setup (3.6.1).
>
> But in 3.8.6, every time the status of the ticket changes (open, solved,
> closed, etc...), the Requestor receives a "ticket rejected" notice.
>
> Has anything changed between the 2 versions ? Did I miss something else ?
>
> Thanks in advance for your help
> Nicolas
>
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