OK, it works now Thx
On Mon, 14 Dec 2009 22:08:29 +0300 Ruslan Zakirov wrote: > You have this behaviour because of value in Custom Condition drop > down, it should be user defined. Custom code only used with this > condition. > > On Mon, Dec 14, 2009 at 12:35 PM, Nicolas GUIOT > <nicolas.gu...@risc-group.com> wrote: > > Hi, > > > > I still have exactly the same behaviour : > > > > your ticket has been rejeted > > > > Status: open > > > > Please, everyone, just let me know how YOU warn users that their > > ticket has been rejected. > > > > Nicolas > > > > On Fri, 11 Dec 2009 12:52:20 -0800 > > Ken Crocker wrote: > > > >> Nicolas, > >> > >> Try this: > >> > >> # Custom Condition > >> # > >> my $trans = $self->TransactionObj; > >> > >> return ($trans->Type eq "Status" && > >> $trans->NewValue eq "rejected"); > >> > >> Kenn > >> LBNL > >> > >> On 12/11/2009 1:47 AM, Nicolas GUIOT wrote: > >> > Hi everyone, > >> > > >> > I'm upgrading from 3.6.1 to 3.8.6, and having (until now) just a > >> > last bug : > >> > > >> > I had a scrip that was doing the following : if a ticket has been > >> > rejected, then email the user so that he knows about it. > >> > > >> > This was made like this : > >> > > >> > Condition : On Status Change > >> > Action : Notify requestor, CCs, and AdminCCs > >> > Template : GlobalTemplate : Reject > >> > Stage : Transaction Create > >> > > >> > Custon Condition : > >> > if ( $Ticket->Status eq "rejected") { return 1; } > >> > return 0; > >> > > >> > So, this works perfectly in the "old" setup (3.6.1). > >> > > >> > But in 3.8.6, every time the status of the ticket changes (open, > >> > solved, closed, etc...), the Requestor receives a "ticket > >> > rejected" notice. > >> > > >> > Has anything changed between the 2 versions ? Did I miss > >> > something else ? > >> > > >> > Thanks in advance for your help > >> > Nicolas > >> > > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: sa...@bestpractical.com > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > > -- Nicolas GUIOT Risc Group - Service Production Exploitation Alcatel/CTI - Av. du Gal de Gaulle 45140 ORMES - FRANCE Tel : (+33) 2 38 71 84 98 Fax : (+33) 2 38 75 76 92 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com