my test machine has rt installed on debian via apt-get (and should be the same on ubuntu) and it looks like you are missing this line require "/usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm"
you will also need to edit that file for your configuration. restart apache and give it another try. ________________________________________ From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Tobias G. Pfeiffer [tgpfeif...@web.de] Sent: Monday, December 28, 2009 5:49 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] ExternalAuth+LDAP questions/oddities Hi again, this ExternalAuth thing still doesn't really work for me. I'll try to shorten my mail and hope anyone can help me. 1. I installed rt-3.8.4 via Ubuntu (9.10) repositories. 2. I installed RT::Authen::ExternalAuth via: export PERL5LIB=/usr/share/request-tracker3.8/lib cpan -i RT::Authen::ExternalAuth 3. I added Set( @Plugins, qw(RT::Authen::ExternalAuth) ); Set($LogToFile , 'debug'); (and other options; see my previous mail) to the RT_SiteConfig.pm. 4. The web interface lists RT::Authen::ExternalAuth v0.08; as a loaded plugin and (among others, of course) the following options: ExternalAuthPriority: My_LDAP ExternalInfoPriority:My_LDAP ExternalSettings: My_LDAP, HASH(0xb44e3460) Plugins: RT::Authen::ExternalAuth 5. When logging in to the web interface with a user other than root, I just get [error]: FAILED LOGIN for pfeiffer from 192.168.122.1 (/usr/share/request-tracker3.8/html/autohandler:268) in the log file. As someone told me on IRC, "if RT-Authen-ExternalAuth is enabled, it will be very chatty", so I'm afraid that this isn't really "activated" at all. Is there anything I could have done wrong (e.g. not setting the correct PERL5LIB variable at some place) or something how I could check if that plugin is ever used? Thanks for your help, Tobias _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
