I might be wrong , but the forward function will only forward a particular reply or comment .. As I understand it what you need is a report on a ticket(s) including ticket status etc, if this is the case, there is nothing to do this within RT by default; however its fairly easy to do in a perl script using the RT api. I have done few of those in the past if you need to, I can dig one up and mail you.
Regards; Roy Tyler Hall wrote: > William - > > > >> I am assuming that you want the contents of the replies and comments to go >> to the "men upstairs". >> >> > > You are correct. I'll upgrade and see if that will meet my needs. > > Thanks > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
