On Tue, Jan 05, 2010 at 10:35:42AM +0000, Raed El-Hames wrote: > I might be wrong , but the forward function will only forward a > particular reply or comment ..
Newer versions of RT include a forward that applies to the whole ticket. -kevin > As I understand it what you need is a report on a ticket(s) including > ticket status etc, if this is the case, there is nothing to do this > within RT by default; however its fairly easy to do in a perl script > using the RT api. > I have done few of those in the past if you need to, I can dig one up > and mail you. > > Regards; > Roy > > > Tyler Hall wrote: > > William - > > > > > > > >> I am assuming that you want the contents of the replies and comments to go > >> to the "men upstairs". > >> > >> > > > > You are correct. I'll upgrade and see if that will meet my needs. > > > > Thanks > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: sa...@bestpractical.com > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
pgpZM17QkJlBe.pgp
Description: PGP signature
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
