Tyler,
Have you thought of using SQL against the DataBase to create a report or
file? We have found RT Query to be incomplete for getting some data, but
that data is available with SQL. Is that something you considered?
Kenn
LBNL
On 1/5/2010 2:35 AM, Raed El-Hames wrote:
I might be wrong , but the forward function will only forward a
particular reply or comment ..
As I understand it what you need is a report on a ticket(s) including
ticket status etc, if this is the case, there is nothing to do this
within RT by default; however its fairly easy to do in a perl script
using the RT api.
I have done few of those in the past if you need to, I can dig one up
and mail you.
Regards;
Roy
Tyler Hall wrote:
William -
I am assuming that you want the contents of the replies and comments to go
to the "men upstairs".
You are correct. I'll upgrade and see if that will meet my needs.
Thanks
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