On Mon, Jan 25, 2010 at 02:15:47PM +0100, L B wrote: > Hi all, > > When we send email to an address that doesn't exist, ie, that bounces, > RT doesn't record the problem in the ticket. So we could be in a > situation where we think that everyone knows about the ticket, but the > email address was wrong in the CC list. > > Likewise we may be waiting for someone to respond to an RT but they > are on vacation - maybe this is deliberate to avoid loops? we don't > see the vacation message so unless we send them an email via outlook > we wouldn't know they were on vacation. > > Does RT manage these bounces or should I configure/hack it a particular way ? > > Thanks, > -- > L.B.
RT handles bounces by ignoring them to prevent loops as you suggested. It would be neat to have some error handling that would update the ticket with the message statuses without sending E-mail. You could disable bad addresses, for example, or flag a vacation response. I can see a definite use for such functionality, but the devil is in the details. Sending an E-mail message for any of these items would almost certainly end very badly. Cheers, Ken _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
