I think it's difficult for bounced emails because there is no standard regarding this kind of emails, so it's hard to stop loops, but it should be easier for out of office messages. The problem is that, I think, we need to parse the email content to get a ticket number unless the out of office keeps the subject...
I don't know how RT discards this type of messages, it should normally create a new ticket with "Out of office blabla whatever the subject is" but it doesn't on my system... -- L.B. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
