On Mon, Jan 25, 2010 at 03:19:40PM +0100, L B wrote: > I think it's difficult for bounced emails because there is no standard > regarding this kind of emails, so it's hard to stop loops, but it > should be easier for out of office messages. The problem is that, I > think, we need to parse the email content to get a ticket number > unless the out of office keeps the subject... > > I don't know how RT discards this type of messages, it should normally > create a new ticket with "Out of office blabla whatever the subject > is" but it doesn't on my system... > > -- > L.B. > I have not checked the code, but usually there is a header that indicates and auto-responder message ( a message that should not be treated normally ). Look for a line with the word bulk or junk.
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