Hi all
After a new ticket is create (by mail), RT send a mail to the requester and
to the watcher of the queue.
I would like to known how the watcher can put a comment to this ticket
using the mail ?
When the watcher reply to the RT mail, this mail is a «correspond». How can
the watcher make just a comment (don't send to the requester).
Actually I've two address :
one to do by procmail something like
/usr/bin/rt-mailgate --queue general --action correspond --url
....
and another
/usr/bin/rt-mailgate --queue general --action comment --url ...
so when I want to put a comment I change the «To:» field in my mail.
Is there any more simple way to do that ?
Regards.
--
Albert SHIH
SIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
Mer 3 fév 2010 21:25:41 CET
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