Hi Albert > After a new ticket is create (by mail), RT send a mail to the requester > and to the watcher of the queue. > > I would like to known how the watcher can put a comment to this ticket > using the mail ? > > When the watcher reply to the RT mail, this mail is a <correspond>. How > can the watcher make just a comment (don't send to the requester).
I've worked around this with a scrip: On Create Notify AdminCcs as Comment with template Transaction you may need to modify other On Create actions. Cheers Toby LEGAL NOTICE Unless expressly stated otherwise, information contained in this message is confidential. If this message is not intended for you, please inform [email protected] and delete the message. The Cambridge Crystallographic Data Centre is a company Limited by Guarantee and a Registered Charity. Registered in England No. 2155347 Registered Charity No. 800579 Registered office 12 Union Road, Cambridge CB2 1EZ. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
