On Wed, Feb 03, 2010 at 09:32:39PM +0100, Albert Shih wrote: > After a new ticket is create (by mail), RT send a mail to the requester and > to the watcher of the queue.
> I would like to known how the watcher can put a comment to this ticket > using the mail ? > When the watcher reply to the RT mail, this mail is a ?correspond?. How can > the watcher make just a comment (don't send to the requester). Change the To: to the comment address. I've actually adjusted our scrips so AdminCCs get "as comment". That way, they have to change the To: to the correspond address to write to Requestors. -- Eleanor J. (Piglet) Evans, [email protected] Customer Support, (212) 741-4400 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
