I am asking this question, since some of the previous communications &
documentations I looked at, were alarming when it came to changing
some of the settings of RT_SiteConfig, when RT has been up & running
for a while,..and obviously that is my scenario.
When I link tickets, in the "Links" section of my Ticket history/
metadata, I 'll end up getting a hyperlink that does not use my domain
name, and has "localhost" showing up in it, as follows:
http://localhost/Ticket/Display.html?id=12345
instead of:
http://MY_DOMAIN_NAME/Ticket/Display.html?id=12345
My RT_SiteConfig.pm, with the related settings:
Set($DatabaseHost, 'localhost');
Set($DatabaseRTHost, 'localhost');
Set( $rtname, 'MY_DOMAIN.com');
Set($WebDomain, 'localhost');
Set($RTAddressRegexp, '^my_us...@my_domain.xyz.com$');
Set($CanonicalizeEmailAddressMatch, '@MY_DOMAIN\.com$');
Set($CanonicalizeEmailAddressReplace, '@MY_DOMAIN.com');
Set($WebPath, "");
Set($WebBaseURL, ($port == 443? 'https': 'http') .'://' . RT->Config-
>Get('WebDomain') . ($port != 80 && $port != 443? ":$port" : '') );
Set($WebURL, RT->Config->Get('WebBaseURL') . RT->Config-
>Get('WebPath') . "/");
#Set($Organization , "example.com");
..and my RT_Config.pm:
Set($Organization , "example.com");
Questions:
1) I have already hundreds of tickets generated through different
Queues, and If I were to replace:
Set($WebDomain, 'localhost');
with:
Set($WebDomain, 'MY_DOMAIN.com');
Will that address my "localhost" issue (i.e., Correcting the
Link
URL), without causing negative side effects?
2) Since currently I don't have my $Organization defined per my
RT_SiteConfig.pm, and I presume since RT_Config.pm has it defined as
"example.com", I am receiving some
emails as follows:
ticket#[email protected]
Again, If I were to remedy this separate issue, by adding the
following in my RT_SIteConfig.pm:
Set($Organization , "MY_DOMAIN.com");
Will that address this other issue, without causing negative
side
effects.
Thanks,
Behzad
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