Folks, I really appreciate any help I get.
Thanks, Behzad On Feb 10, 2010, at 3:16 PM, Behzad Mahini wrote: > I am asking this question, since some of the previous communications > & documentations I looked at, were alarming when it came to changing > some of the settings of RT_SiteConfig, when RT has been up & > running for a while,..and obviously that is my scenario. > > When I link tickets, in the "Links" section of my Ticket history/ > metadata, I 'll end up getting a hyperlink that does not use my > domain name, and has "localhost" showing up in it, as follows: > > http://localhost/Ticket/Display.html?id=12345 > > instead of: > > http://MY_DOMAIN_NAME/Ticket/Display.html?id=12345 > > > My RT_SiteConfig.pm, with the related settings: > > Set($DatabaseHost, 'localhost'); > Set($DatabaseRTHost, 'localhost'); > Set( $rtname, 'MY_DOMAIN.com'); > Set($WebDomain, 'localhost'); > Set($RTAddressRegexp, '^my_us...@my_domain.xyz.com$'); > Set($CanonicalizeEmailAddressMatch, '@MY_DOMAIN\.com$'); > Set($CanonicalizeEmailAddressReplace, '@MY_DOMAIN.com'); > > Set($WebPath, ""); > Set($WebBaseURL, ($port == 443? 'https': 'http') .'://' . RT- > >Config->Get('WebDomain') . ($port != 80 && $port != 443? ":$port" : > '') ); > Set($WebURL, RT->Config->Get('WebBaseURL') . RT->Config- > >Get('WebPath') . "/"); > #Set($Organization , "example.com"); > > ..and my RT_Config.pm: > > Set($Organization , "example.com"); > > > Questions: > 1) I have already hundreds of tickets generated through different > Queues, and If I were to replace: > Set($WebDomain, 'localhost'); > with: > Set($WebDomain, 'MY_DOMAIN.com'); > > Will that address my "localhost" issue (i.e., Correcting the > Link > URL), without causing negative side effects? > > 2) Since currently I don't have my $Organization defined per my > RT_SiteConfig.pm, and I presume since RT_Config.pm has it defined as > "example.com", I am receiving some > emails as follows: > > ticket#[email protected] > > Again, If I were to remedy this separate issue, by adding the > following in my RT_SIteConfig.pm: > Set($Organization , "MY_DOMAIN.com"); > > Will that address this other issue, without causing negative > side > effects. > > > Thanks, > Behzad > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
