Helle, Thank you for your suggestion, but i already test it and it didn't work. I tried this in vain:
-- update EmailInputEncodings utf-8, iso-8859-1, us-ascii to EmailInputEncodings iso-8859-1, utf-8, us-ascii -- SET TrustHTMLAttachments to true -- comment adddefaultcharset UTF-8 on httpd.conf here is my file RT_SiteConfig.pm On Tue, Feb 09, 2010 at 09:31:50AM +0000, jet jet wrote: > Hello, > We have got RT(3.8.1 and 3.8.2) on linux machine(centos). > When we send a html attachement with a ticket, it is display as text (the > source code) in it. > > To resolve that we have to record the html file with UTF-8 encodage > selected. This is not > always possible, and it makes longer the ticket resolution process. Sounds like you missed TrustHTMLAttachments and other config options. Regars William -kevin On Tue, Feb 09, 2010 at 09:31:50AM +0000, jet jet wrote: > Hello, > We have got RT(3.8.1 and 3.8.2) on linux machine(centos). > When we send a html attachement with a ticket, it is display as text (the > source code) in it. > > To resolve that we have to record the html file with UTF-8 encodage > selected. This is not > always possible, and it makes longer the ticket resolution process. Sounds like you missed TrustHTMLAttachments and other config options. -kevin De: jet jet <[email protected]> Objet: Source code display for html attachment À: "[email protected]" <[email protected]> Date: Mardi 9 Février 2010, 10h31 Hello, We have got RT(3.8.1 and 3.8.2) on linux machine(centos). When we send a html attachement with a ticket, it is display as text (the source code) in it. To resolve that we have to record the html file with UTF-8 encodage selected. This is not always possible, and it makes longer the ticket resolution process. Thank you for your help William
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