Here is the error i found in httpd logs: [Thu Feb 11 18:17:51 2010] [error]: Encoding error: UTF-16:Unrecognised BOM 3c at /usr/lib/perl5/5.10.0/i386-linux-thread-multi/Encode.pm line 182.
Stack: [/usr/lib/perl5/5.10.0/i386-linux-thread-multi/Encode.pm:182] [/usr/lib/perl5/vendor_perl/5.10.0/RT/I18N.pm:235] [/usr/lib/perl5/vendor_perl/5.10.0/RT/I18N.pm:153] [/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Web.pm:836] [/usr/share/rt3/html/Ticket/Update.html:217] [/usr/share/rt3/html/autohandler:311] defaulting to ISO-8859-1 -> UTF-8 (/usr/lib/perl5/vendor_perl/5.10.0/RT/I18N.pm:239) Regards William Date: Thu, 11 Feb 2010 15:28:52 +0000 (GMT) From: jet jet <jettejp...@yahoo.fr> Subject: [rt-users] Source code display for html attachment To: "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> Message-ID: <512692.64331...@web28605.mail.ukl.yahoo.com> Content-Type: text/plain; charset="iso-8859-1" Helle, Thank you for your suggestion, but i already test it and it didn't work. I tried this in vain: -- update EmailInputEncodings utf-8, iso-8859-1, us-ascii to EmailInputEncodings iso-8859-1, utf-8, us-ascii -- SET TrustHTMLAttachments to true -- comment adddefaultcharset UTF-8 on httpd.conf here is my file RT_SiteConfig.pm On Tue, Feb 09, 2010 at 09:31:50AM +0000, jet jet wrote: > Hello, > We have got RT(3.8.1 and 3.8.2) on linux machine(centos). > When we send a html attachement with a ticket, it is display as text (the >source code) in it. > > To resolve that we have to record the html file with UTF-8 encodage >selected. This is not > always possible, and it makes longer the ticket resolution process. Sounds like you missed TrustHTMLAttachments and other config options. Regars William -kevin On Tue, Feb 09, 2010 at 09:31:50AM +0000, jet jet wrote: > Hello, > We have got RT(3.8.1 and 3.8.2) on linux machine(centos). > When we send a html attachement with a ticket, it is display as text (the >source code) in it. > > To resolve that we have to record the html file with UTF-8 encodage >selected. This is not > always possible, and it makes longer the ticket resolution process. Sounds like you missed TrustHTMLAttachments and other config options. -kevin De: jet jet <jettejp...@yahoo.fr> Objet: Source code display for html attachment ?: "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> Date: Mardi 9 F?vrier 2010, 10h31 Hello, We have got RT(3.8.1 and 3.8.2) on linux machine(centos). When we?send a html?attachement?with a ticket, it is display as text (the source code) in it. To resolve that we have to record the html file with UTF-8 encodage selected. This is not always possible, and it makes longer the ticket resolution process. ? Thank you for your help William -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.bestpractical.com/pipermail/rt-users/attachments/20100211/95d17843/attachment.html ------------------------------ _______________________________________________ RT-Users mailing list RT-Users@lists.bestpractical.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users End of RT-Users Digest, Vol 71, Issue 28 ****************************************
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