On 02/17/2010 04:17 AM, Simon Dray wrote: > Todd > > You may find that you need to add modify ticket either at user or group level >
Thanks, Simon. I'll give that a whirl and do some more digging to see if I can determine a pattern to the behavior, which occurs on email replies to tickets (i.e., closed vice open; requestor vice cc vice other, etc.) -- Todd Herr _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
