On 02/17/2010 08:14 AM, Todd Herr wrote: > On 02/17/2010 04:17 AM, Simon Dray wrote: >> Todd >> >> You may find that you need to add modify ticket either at user or group level >> > > Thanks, Simon. > > I'll give that a whirl and do some more digging to see if I can determine a > pattern to the behavior, which occurs on email replies to tickets (i.e., > closed > vice open; requestor vice cc vice other, etc.) >
Just to follow up here... While I didn't see any noticeable pattern to the issue, other than the fact that all affected tickets were in Queue B, adding ModifyTicket rights to the roles in question seems to have made the problem go away. Thanks again for all on-list and off-list responses. -- Todd Herr _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
