On Thu, Mar 04, 2010 at 02:46:29PM -0500, Kevin Squire wrote: > I am currently revisiting the "Canned-Reply" idea. > http://wiki.bestpractical.com/view/CannedReplies
Is there a reason to use this rather than the RTFM extension?
If you must use this, you can read the DBIx::SearchBuilder
documentation for the Limit command and the STARTSWITH option
-kevin
> Those directions make a call to /Admin/Elements/SelectTemplate to get
> the canned replys. Up to now, I have simply named all our
> templates that will be used for Canned Replys as "CR - $NAME", and
> given the description of "Canned Reply for $DESCRIPTION".
>
> Well, now our templates and our Canned Replys are getting numerous
> enough (combined with the need for canned Replyes with some non-techy
> users) that I would like to find a way to filter out the templates.
>
> I copied the original /Admin/Elements/SelectTemplate over to
> <LOCAL>/Admin/Elements/SelectCannedReply and adjusted my Update.html
> callback. It is calling my new "SelectCannedReply" correctly. But now
> I don't know how to do the filtering (I don't know perl)
>
> From the SelectTemplate script:
> my $PrimaryTemplates = RT::Templates->new($session{'CurrentUser'});
> if ($Queue != 0) {
> $PrimaryTemplates->LimitToQueue($Queue);
> $PrimaryTemplates->OrderBy(FIELD => 'Name');
> }
>
> my $OtherTemplates = RT::Templates->new($session{'CurrentUser'});
> $OtherTemplates->LimitToGlobal($DefaultQueue);
> $OtherTemplates->OrderBy(FIELD => 'Name');
>
> I am thinking I can modify/add something to/before/after the
> "OrderBy(FIELD =>" line that would be on the lines of:
>
> IF (FIELD => 'Name') starts with "CR -"
>
> but as noted, since I don't know perl, I really don't even know where
> to start on this one.
>
> Could someone help get me started?
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