> On Thu, Mar 04, 2010 at 02:46:29PM -0500, Kevin Squire wrote: >> I am currently revisiting the "Canned-Reply" idea. >> http://wiki.bestpractical.com/view/CannedReplies > > Is there a reason to use this rather than the RTFM extension? It's a much simpler system, but at this point it sounds like he maybe should be using RTFM. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
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