On Thu, 4 Mar 2010 16:07:16 -0500 Kevin Falcone <falc...@bestpractical.com> wrote:
> On Thu, Mar 04, 2010 at 02:46:29PM -0500, Kevin Squire wrote: > > I am currently revisiting the "Canned-Reply" idea. > > http://wiki.bestpractical.com/view/CannedReplies > > Is there a reason to use this rather than the RTFM extension? RTFM (at least up until now) would have been overkill. We still only have around 5-10 C.R. for each queue that uses them, (not all our queues do) but we also have some 5-10 other templates in those queues (as well as 5 global templates). Having them all in there is making for some visual noise that our "non-techie" group is complaining about... (~15 to 25 options in the dropdown, when they only need to have the 5-10 C.R.) ...just hoping to smooth some things over for the users. > > If you must use this, you can read the DBIx::SearchBuilder > documentation for the Limit command and the STARTSWITH option Thank you SOOO much, that did the trick.. even better then I thought I could get actually. I was able to build my SQL query off of the description field. Now I can actually remove the "CR - " from the names of the templates. For posterity, I just added the line below right before the "OrderBy" line. $PrimaryTemplates->Limit(FIELD => 'Description', OPERATOR => 'STARTSWITH', VALUE => 'Canned Reply'); -- http://www.wikiak.org ############################################################# Associate yourself with men of good quality if you esteem your own reputation; for 'tis better to be alone then in bad company. - George Washington, Rules of Civility _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
