Thanks Kenneth, But, when you respond a ticket via web interface, you can add Bcc and Cc, right? But not when creating one. What about creating a Custom field? I'll need a scrip to email the adresses in the custom field, and send a separate email for each address, or send one for all of them but as bcc. Do you have some code that do something similar to this?
Thanks a lot. 2010/3/23 Kenneth Crocker <[email protected]> > Sergio, > > There is no ticket or Queue "Watcher" designation for Bcc, therefore there > is no field and if there is no field, there is no code to update such a > field. I guess it wasn't part of the initial design. I've never seen a > demand for it in the past few years. Sorry. Depending on use, you could > create a CF for it. I have a couple CF's (QA Approver, Migrator) that I use > for emailing notices for certain workflow responsibilities, etc. > > Kenn > LBNL > > On Tue, Mar 23, 2010 at 7:23 AM, Sergio Charpinel Jr. < > [email protected]> wrote: > >> Hi, >> >> When I create a ticket, I cannot add a bbc. Is it possible or why not? >> And is it possible to add bcc when corresponding via email? >> >> >> -- >> Sergio Roberto Charpinel Jr. >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > -- Sergio Roberto Charpinel Jr.
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