Ok Kenneth, Adding Cc or Bcc one time, as email recipients, would work for me. But I would like to know if is possible to add it when creating a ticket (In web interface, I can't see this option while creating ticket, just when responding one). And if is possible to add it via e-mail.
Thanks 2010/3/23 Kenneth Crocker <[email protected]> > Sergio, > > Notice that what you call "Add Bcc or Cc" RT calls adding a "ONE TIME" Bcc > or Cc. That means they are not PERMANENTLY added to the ticket, therefore, > they are merely appended to the email as recipients, not ticket watchers. > > My scrip merely picks up the value of the CF (in my case they are User > names) append the rest of our email address to it (@xxx.gov) and then uses > it as an "other" for the "Notify Other on Correspond" scrip, which uses a > modified template to insert that address. I do not have any code that emails > several addresses out of a CF. I was merely suggesting the idea. Sorry. > > Kenn > LBNL > > > On Tue, Mar 23, 2010 at 8:12 AM, Sergio Charpinel Jr. < > [email protected]> wrote: > >> Thanks Kenneth, >> >> But, when you respond a ticket via web interface, you can add Bcc and Cc, >> right? >> But not when creating one. >> What about creating a Custom field? I'll need a scrip to email the >> adresses in the custom field, and send a separate email for each address, or >> send one for all of them but as bcc. >> Do you have some code that do something similar to this? >> >> Thanks a lot. >> >> 2010/3/23 Kenneth Crocker <[email protected]> >> >> Sergio, >>> >>> There is no ticket or Queue "Watcher" designation for Bcc, therefore >>> there is no field and if there is no field, there is no code to update such >>> a field. I guess it wasn't part of the initial design. I've never seen a >>> demand for it in the past few years. Sorry. Depending on use, you could >>> create a CF for it. I have a couple CF's (QA Approver, Migrator) that I use >>> for emailing notices for certain workflow responsibilities, etc. >>> >>> Kenn >>> LBNL >>> >>> On Tue, Mar 23, 2010 at 7:23 AM, Sergio Charpinel Jr. < >>> [email protected]> wrote: >>> >>>> Hi, >>>> >>>> When I create a ticket, I cannot add a bbc. Is it possible or why not? >>>> And is it possible to add bcc when corresponding via email? >>>> >>>> >>>> -- >>>> Sergio Roberto Charpinel Jr. >>>> >>>> >>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>> Buy a copy at http://rtbook.bestpractical.com >>>> >>> >>> >> >> >> -- >> Sergio Roberto Charpinel Jr. >> > > -- Sergio Roberto Charpinel Jr.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
