That's fine Kenneth. Thanks for your help I dont want to add a *permanent* Bcc. I just want to add a bcc for that message (not for the ticket) when creating the ticket, and via e-mail.
2010/3/24 Kenneth Crocker <[email protected]> > Sergio, > > Based on current design and code, I can't see any way for delivered RT to > add a *permanent* Bcc to a ticket. As I mentioned before, the only thought > I have toward that functionality would be to create a CF and a scrip to > maintain it and a template for the emails. Sorry I can't help further. > > Kenn > LBNL > > > On Wed, Mar 24, 2010 at 4:29 AM, Sergio Charpinel Jr. < > [email protected]> wrote: > >> Ok Kenneth, >> >> Adding Cc or Bcc one time, as email recipients, would work for me. >> But I would like to know if is possible to add it when creating a ticket >> (In web interface, I can't see this option while creating ticket, just when >> responding one). >> And if is possible to add it via e-mail. >> >> Thanks >> >> >> 2010/3/23 Kenneth Crocker <[email protected]> >> >>> Sergio, >>> >>> Notice that what you call "Add Bcc or Cc" RT calls adding a "ONE TIME" >>> Bcc or Cc. That means they are not PERMANENTLY added to the ticket, >>> therefore, they are merely appended to the email as recipients, not ticket >>> watchers. >>> >>> My scrip merely picks up the value of the CF (in my case they are User >>> names) append the rest of our email address to it (@xxx.gov) and then >>> uses it as an "other" for the "Notify Other on Correspond" scrip, which uses >>> a modified template to insert that address. I do not have any code that >>> emails several addresses out of a CF. I was merely suggesting the idea. >>> Sorry. >>> >>> Kenn >>> LBNL >>> >>> >>> On Tue, Mar 23, 2010 at 8:12 AM, Sergio Charpinel Jr. < >>> [email protected]> wrote: >>> >>>> Thanks Kenneth, >>>> >>>> But, when you respond a ticket via web interface, you can add Bcc and >>>> Cc, right? >>>> But not when creating one. >>>> What about creating a Custom field? I'll need a scrip to email the >>>> adresses in the custom field, and send a separate email for each address, >>>> or >>>> send one for all of them but as bcc. >>>> Do you have some code that do something similar to this? >>>> >>>> Thanks a lot. >>>> >>>> 2010/3/23 Kenneth Crocker <[email protected]> >>>> >>>> Sergio, >>>>> >>>>> There is no ticket or Queue "Watcher" designation for Bcc, therefore >>>>> there is no field and if there is no field, there is no code to update >>>>> such >>>>> a field. I guess it wasn't part of the initial design. I've never seen a >>>>> demand for it in the past few years. Sorry. Depending on use, you could >>>>> create a CF for it. I have a couple CF's (QA Approver, Migrator) that I >>>>> use >>>>> for emailing notices for certain workflow responsibilities, etc. >>>>> >>>>> Kenn >>>>> LBNL >>>>> >>>>> On Tue, Mar 23, 2010 at 7:23 AM, Sergio Charpinel Jr. < >>>>> [email protected]> wrote: >>>>> >>>>>> Hi, >>>>>> >>>>>> When I create a ticket, I cannot add a bbc. Is it possible or why not? >>>>>> And is it possible to add bcc when corresponding via email? >>>>>> >>>>>> >>>>>> -- >>>>>> Sergio Roberto Charpinel Jr. >>>>>> >>>>>> >>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>>>> Buy a copy at http://rtbook.bestpractical.com >>>>>> >>>>> >>>>> >>>> >>>> >>>> -- >>>> Sergio Roberto Charpinel Jr. >>>> >>> >>> >> >> >> -- >> Sergio Roberto Charpinel Jr. >> > > -- Sergio Roberto Charpinel Jr.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
