The comment address is the mail to RT that is only sent to admins and adminccs and not requestors or ccs. The default is usually rt-comment. I hope that helps.
Ken On Mon, Mar 22, 2010 at 05:47:37PM +0100, polloxx wrote: > Can you be more specific? > I also posted my question on the cpanforum but that seems death. > > P. > > On Mon, Mar 22, 2010 at 2:04 PM, Kenneth Marshall <[email protected]> wrote: > > What about using the comment address and not the E-mail > > address. It should also be possible to make a patch to > > strip them out, maybe to a separate attachment to help > > debug problems. > > > > Ken > > > > On Sun, Mar 21, 2010 at 01:39:53PM +0100, polloxx wrote: > >> Dear list, > >> > >> Is there a way to hide CommandByMail commands from the requestor? > >> When we 'resolve' a ticket via mail the requestor receives the mail. > >> Can we hide this? > >> > >> Thx, > >> P. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
