This does not happen out of the box. Comments only go to AdminCc's and not the Requestor. This sounds like a local modification, either to make requestors AdminCc's or to send comments to requestors. Check your Scrips.
Cheers, Ken On Mon, Mar 29, 2010 at 02:30:45PM +0100, polloxx wrote: > It seems like the requestor receives mail sent to rt-comment. Or is > this a option I can disable? > > > On Tue, Mar 23, 2010 at 7:06 PM, Kenneth Marshall <k...@rice.edu> wrote: > > The comment address is the mail to RT that is only sent to > > admins and adminccs and not requestors or ccs. The default > > is usually rt-comment. I hope that helps. > > > > Ken > > > > On Mon, Mar 22, 2010 at 05:47:37PM +0100, polloxx wrote: > >> Can you be more specific? > >> I also posted my question on the cpanforum but that seems death. > >> > >> P. > >> > >> On Mon, Mar 22, 2010 at 2:04 PM, Kenneth Marshall <k...@rice.edu> wrote: > >> > What about using the comment address and not the E-mail > >> > address. It should also be possible to make a patch to > >> > strip them out, maybe to a separate attachment to help > >> > debug problems. > >> > > >> > Ken > >> > > >> > On Sun, Mar 21, 2010 at 01:39:53PM +0100, polloxx wrote: > >> >> Dear list, > >> >> > >> >> Is there a way to hide CommandByMail commands from the requestor? > >> >> When we 'resolve' a ticket via mail the requestor receives the mail. > >> >> Can we hide this? > >> >> > >> >> Thx, > >> >> P. > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
