It seems like the requestor receives mail sent to rt-comment. Or is this a option I can disable?
On Tue, Mar 23, 2010 at 7:06 PM, Kenneth Marshall <[email protected]> wrote: > The comment address is the mail to RT that is only sent to > admins and adminccs and not requestors or ccs. The default > is usually rt-comment. I hope that helps. > > Ken > > On Mon, Mar 22, 2010 at 05:47:37PM +0100, polloxx wrote: >> Can you be more specific? >> I also posted my question on the cpanforum but that seems death. >> >> P. >> >> On Mon, Mar 22, 2010 at 2:04 PM, Kenneth Marshall <[email protected]> wrote: >> > What about using the comment address and not the E-mail >> > address. It should also be possible to make a patch to >> > strip them out, maybe to a separate attachment to help >> > debug problems. >> > >> > Ken >> > >> > On Sun, Mar 21, 2010 at 01:39:53PM +0100, polloxx wrote: >> >> Dear list, >> >> >> >> Is there a way to hide CommandByMail commands from the requestor? >> >> When we 'resolve' a ticket via mail the requestor receives the mail. >> >> Can we hide this? >> >> >> >> Thx, >> >> P. > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
