On Mon, Apr 19, 2010 at 05:03:10PM -0700, William Graboyes wrote: > We just upgraded our RT system to 3.8.7 from 3.8.4. Now when we export a > spreadsheet none of the custom fields are aligned with the proper field. > Which is confusing to say the least. I was wondering if there something > simple that we may have missed? Has anyone seen this before? > > I vaguely remember something on the list about this recently in the list, > but searching for it has proved to be futile.
I ran into that very same problem yesterday, but luckily I did manage to find a post that explains a workaround: http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg24057.html Essentially you need to edit /opt/rt3/share/html/Search/Results.tsv line 110. Change it from foreach my $name ( sort { $cf_name_to_pos{$a} <=> $cf_name_to_pos{$a} } keys %cf_name_to_pos ) { .. to .. foreach my $name ( sort { $cf_name_to_pos{$a} <=> $cf_name_to_pos{$b} } keys %cf_name_to_pos ) { Works for us. -- Jesper Henriksen Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com