I've created a scrip: Condition: User Defined Action: User Defined Template: Global Template: Blank Stage: TransactionCreate
Custom Condition: my $Transaction = $self->TransactionObj; my $CreatorId = $Transaction->CreatorObj->Id; if ( $self->TransactionObj->Type eq "Create" && !$self->TicketObj->QueueObj->IsAdminCc($CreatorId) ){ return 1; } Custom action prep code: my $Ticket = $self->TicketObj; my $newqueue = "23"; $Ticket->SetQueue($newqueue); Custom action cleanup code: return 1; Basically I just need to fire off a template to those requestors who's tickets are moved via this scrip. Cheers, Kristian Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com