Kristian;
What happens if you move your action code to the condition and then make
you rAction : Notify Requestors with the Template you need ; ie your
condition will be something like:
Custom Condition:
my $Transaction = $self->TransactionObj;
my $CreatorId = $Transaction->CreatorObj->Id;
if ( $self->TransactionObj->Type eq "Create" &&
!$self->TicketObj->QueueObj->IsAdminCc($CreatorId) ){
my $Ticket = $self->TicketObj;
my $newqueue = "23";
$Ticket->SetQueue($newqueue);
return 1;
}
return undef;
I've not done this ; but I think will work for what you want.
Roy
Kristian Davies wrote:
I've created a scrip:
Condition: User Defined
Action: User Defined
Template: Global Template: Blank
Stage: TransactionCreate
Custom Condition:
my $Transaction = $self->TransactionObj;
my $CreatorId = $Transaction->CreatorObj->Id;
if ( $self->TransactionObj->Type eq "Create" &&
!$self->TicketObj->QueueObj->IsAdminCc($CreatorId) ){
return 1;
}
Custom action prep code:
my $Ticket = $self->TicketObj;
my $newqueue = "23";
$Ticket->SetQueue($newqueue);
Custom action cleanup code:
return 1;
Basically I just need to fire off a template to those requestors who's
tickets are moved via this scrip.
Cheers,
Kristian
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Buy a copy at http://rtbook.bestpractical.com
